You would be joining a growing team of 4 colleagues and over 50 robots that are spread all around the globe.
YOUR TASKS
Working on the frontline with our customers and the product engineering team to ensure the successful (remote) deployment of the robots and our software solution, potentially at the customer's facilities.
Handling issues while following up with product team in a timely manner and actively communicating the status to the customers
Documenting and tracking the incidents to assure high quality standards as well as developing internal and external guidelines and tutorials
Collaborating in cross functional teams for product and process improvements
Working with sales on demos of our solutions at our test site and the customer site
Following up with management and colleagues on identified key issues to continue our success
Provisioning robots for deployment, including preparing and configuring hardware and software to meet customer-specific requirements
YOUR PROFILE
Master’s degree in Computer Science, Electrical Engineering, Mechanical Engineering, or related field
At least three years of support experience in the technology industry
Experience with hardware and software development life-cycle
Experience with Linux and its basic tools like Bash, ssh, Network Manager, etc
Experience in the robotic industry
Experience with ROS and Docker
Experience with Python and C++
Experience analyzing Linux Log files (journald, syslog)
Able to work under pressure, as well as in challenging environments, while keeping a positive attitude towards our clients
Able to find creative approaches and fresh perspectives where tasks can be undefined and unstructured
High proficiency in spoken and written English, ability to communicate effectively
Good problem-solving skills
HELPFUL ADDITIONAL QUALIFICATIONS
Experience with Arduino and Grafana
Nice to have: Experience working with drones, A2 Pilot License
German language skills, as well as any other language, are an advantage
Energy Robotics was founded by leading experts in intelligent autonomy software for collaborative mobile robots, each with more than a decade of experience in the field and recognized with several of the most important international autonomous robotics awards, paired with successful entrepreneurs and strong investors. We believe that the coming decade will be shaped by intelligent robots and their applications in the industrial and private sectors. The robotic industry is taking off now, powered by cloud computing, 5G networks and falling cost of robot hardware. This is a game changer and will transform our lives like smartphones just did. Do you want to be part of this? Then join us and be at the forefront of this transformation!
YOUR BENEFITS AT ENERGY ROBOTICS*
Growth & Development
Annual education budget
Learn from world-leading robotics experts
Knowledge-sharing sessions & workshops
Flexibility & Time Off
Flexible remote work and workation possibilities
Support for a standing desk for your home office
Wellbeing & Community
Be part of an international team with over 20 nationalities
1:1 sessions with certified psychologists and mental health workshops
Team events: hackathons, outdoor adventures & more
Weekly sponsored team lunches
Financial Perks
Support for public transport costs
Extra employer contribution to company pension scheme
Allowance for kindergarten costs possible
...and more benefits & discounts
*The specific offer may vary depending on employment type
We appreciate your interest in Energy Robotics GmbH. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at iloverobots@energy-robotics.com.
